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Refund policy

5.2. Returns / Refunds

As soon as FANNA receives the returned item, a quality control procedure takes place in order to determine the appropriateness of the returned item. 

Please note that you are responsible for the amortization of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, the characteristics, and wear/operation of the item. Returned items that are used in excess of the above or damaged may not be accepted and your refund shall be partially or entirely refused. FANNA will notify you on the approval or partial / entire rejection of your refund within 30 days from the receipt of the returned product.

In case of acceptance, FANNA shall refund the reduced or full amount (initially paid by you in connection with the returned item) in the same way as the original method of your payment was made. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation with the return. Besides, the basis of all refunds is the original price that you have paid for the purchased item, i.e. in case of a sale item FANNA will be able to refund maximum the sale price of the given item.

 

5.2.1. RETURN:

We are sorry to hear that your FANNA pieces did not turn out as expected! 

If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return and submitting it / sending it along with your items within 14 days after you have received your package. We would love to hear your honest feedback on the items, it might be something we can work on and improve! 

Please note that all further costs of the return shall be covered by the returner (including shipping and other customs/taxes that might occur upon the shipment's arrival to Hungary).

CLICK HERE FOR THE OFFICIAL RETURN FORM  

By submitting a return you accept and understand the terms and conditions of the return process detailed below! 

Returns are accepted only to the following address:

FANNA Polewear Kft.

1073 Budapest, Kertész u. 41, II/7. ring: 27

shop@fannapolewear.com

Please note that if the package was not sent directly to the above stated address, FANNA is not obligated to go and collect the returned shipment from the main post office.

 

5.2.2. SHIPPING FEES IN CASE OF RETURNS

In case of returning products to FANNA, the returner is obligated to pay the shipping fees and may choose any delivery company.  In case of returning a defective item, the shipping fee related to the return is paid by FANNA.

 

5.2.3. AMOUNTS TO BE PAID

Besides the shipping costs of the returned item, other customs/taxes might occur upon the shipment's arrival to Hungary. The returner is obligated to cover all extra costs of the return that might occur. FANNA suggests each returner to call the local customs office prior to sending the package, in order to receive more information on customs duties in arrival country. 

 

5.2.4. RIGHT OF WITHDRAWAL

The right of withdrawal stands within 14 (fourteen) days following the receivement of the item(s) ordered. FANNA shall be informed by the return via submitting the official return form stated below and the items shall be returned within 14 days to the return address. Any items returned exceeding the deadlines described  will not be eligible for a refund.

Please note that personalized orders do not fall under the right of withdrawal. 

 

5.2.5. CHOICES OF RETURN:

Exchange/Voucher

In case of the product exchange, the return of the unwanted original item is obligated prior to the exchange. As soon as the returned items are received and inspected, FANNA will notify the returner on the approval or partial/entire rejection of the product exchange and a voucher in the price of the returned item(s) will be forwarded with no due date to be used upon the offical site of the www.fannapolewear.com

Please note: in case of choosing a voucher the shipping cost will not be deducted from the final price. 

 

Refund

As soon as the returned items are received and inspected, FANNA will notify the returner on the approval or partial/entire rejection of your refund within 30 days from the receipt of the returned product.

In case of acceptance, FANNA will refund the partial or full amount in the same way as the original method of your payment was made. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation to the return. The basis of all refunds is the original price that was paid for the purchased item.

Please note: if the order does not reach the 150 EUR (free shipping) limit without the returned items, the shipping cost initially paid when placing the order will be deducted from the return.  

If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return and submitting it / sending it along with your items within 14 days after you have received your package. We would love to hear your honest feedback on the items, it might be something we can work on and improve! 

Link for the return form: https://www.fannapolewear.com/pages/return 

  

 

 

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