Skip to main content

Refund policy

If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return and submitting it / sending it along with your items within 14 days after you have received your package. We would love to hear your honest feedback on the items, it might be something we can work on and improve! 

Please note that all further costs of the return shall be covered by the returner (including shipping and other customs/taxes that might occur upon the shipment's arrival to Hungary).

 

The process is very easy, it only a few steps:

 

  1. Log in to your account: 

https://account.fannapolewear.com/

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  1. Click the order that you want to submit the return for.
  2. If your order has more than one item, then select the items that you want to return.
  3. Select a return reason and add a note: provide us with 2 dates when the courier can go and take the package. We will order a courier for you.
  4. Click Request return. 


If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Please note, the shipping costs are still the buyer's responsibility, with this service we just want to make it easier for you to arrange the transport.

x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x  x   x  x  x 

 

Returns / Refunds

As soon as FANNA receives the returned item, a quality control procedure takes place in order to determine the appropriateness of the returned item. 

Please note that you are responsible for the amortization of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, characteristics, and wear/operation of the item. Returned items that are used in excess of the above or damaged may not be accepted and your refund shall be partially or entirely refused. FANNA will notify you of the approval or partial/entire rejection of your refund within 30 days from the receipt of the returned product.

In case of acceptance, FANNA shall refund the reduced or full amount (initially paid by you in connection with the returned item) in the same way as the original method of your payment was made. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation to the return. Besides, the basis of all refunds is the original price that you have paid for the purchased item, i.e. in case of a sale item FANNA will be able to refund maximum the sale price of the given item.

1.1. RETURN:

We are sorry to hear that your FANNA pieces did not turn out as expected! 

If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return and submitting it / sending it along with your items within 14 days after you have received your package. We would love to hear your honest feedback on the items, it might be something we can work on and improve! 

Please note that all further costs of the return shall be covered by the returner (including shipping and other customs/taxes that might occur upon the shipment's arrival to Hungary). 

By submitting a return you accept and understand the terms and conditions of the return process detailed below!  

1.2. SHIPPING FEES IN CASE OF RETURNS

In the case of returning products to FANNA, the returner is obligated to pay the shipping fees. The courier is only ordered by FANNA to make the process smoother and easier.

In case of returning a defective item, the shipping fee related to the return is paid by FANNA.

1.3. AMOUNTS TO BE PAID

Besides the shipping costs of the returned item, other customs/taxes might occur upon the shipment's arrival to Hungary. The returner is obligated to cover all extra costs of the return that might occur. FANNA suggests each returner call the local customs office prior to sending the package, in order to receive more information on customs duties in the arrival country. 

1.4. RIGHT OF WITHDRAWAL

The right of withdrawal stands within 14 (fourteen) days following the receivement of the item(s) ordered. FANNA shall be informed of the return via submitting the official return form stated below and the items shall be returned within 14 days to the return address. Any items returned exceeding the deadlines described will not be eligible for a refund.

Please note that personalized orders do not fall under the right of withdrawal. 

1.5. CHOICES OF RETURN:

Exchange/Voucher

In the case of the product exchange, the return of the unwanted original item is obligated prior to the exchange. As soon as the returned items are received and inspected, FANNA will notify the returner of the approval or partial/entire rejection of the product exchange and a voucher in the price of the returned item(s) will be forwarded with no due date to be used upon the official site of the www.fannapolewear.com

Please note: in case of choosing a voucher the shipping cost will not be deducted from the final price. 

Refund

As soon as the returned items are received and inspected, FANNA will notify the returner of the approval or partial/entire rejection of your refund within 15 days from the receipt of the returned product.

We will refund (except shipping) when we receive the item and see that it will not affect a second sale (tags not removed, unwashed, no soiling, no odour, no damage to the clothes, etc.). Please note, if the clothing affects secondary sales, we will deduct the cost of the clothing and shipping costs. 

In case of acceptance, FANNA will refund the partial or full amount in the same way as the original method of your payment was made. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation to the return. The basis of all refunds is the original price that was paid for the purchased item.

If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return and submitting it / sending it along with your items within 14 days after you have received your package. We would love to hear your honest feedback on the items, it might be something we can work on and improve! 

Your Cart

Your cart is currently empty.
Click here to continue shopping.