We are sorry to hear that your FANNA pieces did not turn out as expected!
If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return and submitting it / sending it along with your items within 14 days after you have received your package. We would love to hear your honest feedback on the items, it might be something we can work on and improve!
Please note that all further costs of the return shall be covered by the returner (including shipping and other customs/taxes that might occur upon the shipment's arrival to Hungary).
By submitting a return you accept and understand the terms and conditions of the return process detailed below!
Returns are accepted only to the following address:
FANNA Polewear Kft.
1073 Budapest, Kertész u. 41, 2 em, 7 a.
Please note that if the package was not sent directly to the above stated address, FANNA is not obligated to go and collect the returned shipment from the main post office.
SHIPPING FEES IN CASE OF RETURNS
In case of returning products to FANNA, the returner is obligated to pay the shipping fees and may choose any delivery company. In case of returning a defective item, the shipping fee related to the return is paid by FANNA.
Amounts to be paid
Besides the shipping costs of the returned item, other customs/taxes might occur upon the shipment's arrival to Hungary. The returner is obligated to cover all extra costs of the return that might occur. FANNA suggests each returner to call the local customs office prior to sending the package, in order to receive more information on customs duties in arrival country.
RIGHT OF WITHDRAWAL
The right of withdrawal stands within 14 (fourteen) days following the receivement of the item(s) ordered. FANNA shall be informed by the return via submitting the official return form stated below and the items shall be returned within 14 days to the return address. Any items returned exceeding the deadlines described will not be eligible for a refund.
Please note that personalized orders do not fall under the right of withdrawal.
CHOICES OF RETURN:
In case of the product exchange, the return of the unwanted original item is obligated prior to the exchange. As soon as the returned items are received and inspected, FANNA will notify the returner on the approval or partial/entire rejection of the product exchange and a voucher in the price of the returned item(s) will be forwarded with no due date to be used upon the offical site of the www.fannapolewear.com
Please note: in case of choosing a voucher the shipping cost will not be deducted from the final price.
As soon as the returned items are received and inspected, FANNA will notify the returner on the approval or partial/entire rejection of your refund within 30 days from the receipt of the returned product.
In case of acceptance, FANNA will refund the partial or full amount in the same way as the original method of your payment was made. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation to the return. The basis of all refunds is the original price that was paid for the purchased item.